Help Center

Need a hand? Start with the answers below, then reach out if you're still stuck.

Getting started

Log in with X or email, set a username, and deposit ETH from the Deposit menu. New to crash games? Switch to DEMO mode in the header to practice risk-free. Full walkthrough on the FAQ page.

Deposits not showing up?

Confirm you sent ETH on Robinhood Mainnet — other networks are not supported.
Wait for the transaction to confirm; your balance updates automatically.
Double-check you sent to the exact address in your Deposit menu.

Withdrawals

Open your account menu, verify the destination address, and confirm. Withdrawals are sent directly from your wallet and cannot be reversed. Minimum 0.0001 ETH.

Wallet & security

Your wallet is yours — export the private key anytime from the account menu. Never share it. If you suspect your account is compromised, contact us immediately and withdraw your funds.

Contact support

Email support@rugged.bet or hello@rugged.bet. Include your username and, if relevant, the transaction hash so we can help faster.